"Lighting a Path to the Future"

Sr. Global Key Accounts Application Engineer-Factory Automation

Location: Mountain View, CA
Job Type: Direct Hire
Salary: $100,000.00 - $125,000.00
Degree: Bachelor of Science;
Date: 12/5/2017
Job ID: 02541302
Job Description
As a Senior Global Key Accounts Application Engineer working for an industry leader in factory automation products, solutions and services, you will provide engineering leadership, application development, pre and post-sales support and strategic project development for their Global Key Account Management team.

Position Responsibilities:
• Provide pre and post sales technical support to key and strategic customers on all company products, on-site, via phone, email or via SI/OEM, as appropriate.
o Oversee all engineering requirements and factory progress for assigned projects
o Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units, and seminar attendance.  Assist marketing with technical documentation reviews, suggestions, etc.
o Evaluate, support, educate and provide technical leadership for Systems Integrators.
o Provide advanced and custom technical training to customers, and company personnel on company products.   Deliver presentations to external organizations or entities on applications, as requested.
• Deliver presentations to external organizations or entities.
• Document support case data utilizing CRM.
• Perform other duties as assigned.

Travel Requirements
25-30% Travel for training and application support within North America and Asia.

Qualifications:
• BS in Electrical Engineering or equivalent experience.
• Must have experience with Robot hardware and software with specific experience in industrial applications preferred
• Minimum 5 years of application experience with industrial automation products and customers (ex: PLC, HMI, VFD, Servos, Developmental Software, and other industrial automation applications.)
• Ability to develop and maintain complex applications, up-to-date technical knowledge, including the latest company products.
• Technical writing skills are required.
• Must possess customer service and phone skills.
• Ability to develop, write and perform technical training for groups.
• Possess organization skills, i.e. for documents, demos, and work area, and time management.
• Must have prior experience managing multiple projects.
• Ability to operate effectively as part of a team.
• Professional, patient, positive, confident communication style and attitude.

Beneficial Education, Skills and Experience
• Strong background in PLCs, VFDs, HMIs, Industrial Robots and networking, process control, IEC 1131 programming standards, and competitive product knowledge, is preferred.
• Extensive experience with Robot hardware and software required with specific experience in industrial applications preferred.
• Chinese Language is plus

 




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