"Lighting a Path to the Future"

Customer Service Representative

Location: Younstown, OH
Job Type: Direct Hire
Salary: $33,000.00 - $43,000.00
Degree: Equivalent Experience;
Date: 2/8/2018
Job ID: 02568121
Job Description
Title:    Customer Service Representative
Location:   Youngstown, OH
Education:   High School Diploma
Salary:  $16 – 21/hr
Relocation:   No
Travel:   No
Manages Others:   No

Customer-oriented service representative to act as a liaison, provide product/services information and resolve with accuracy and efficiency any emerging problems that our customers require assistance with.   The goal is to ensure excellent service standards and maintain a high level of customer satisfaction.

Responsibilities                                                                       
  • Effectively manage various administrative tasks, including incoming calls, order processing, inquiries, issues, filing, and database information, writing credits, quoting as required, expediting orders, reporting
  • Identify and assess customers’ needs to achieve satisfaction
  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents/ save documents in Salesforce
  • Engage customers proactively, be knowledgeable of upcoming needs, forecasts, expected changes, expectations, etc.
  • Other tasks and special projects as required
 
Requirements
  • Proven customer support experience
  • Track record of over-achieving quota and excellent team work skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM and ERP systems and practices
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Demonstrated proficiency in MS Word, Excel, Outlook and CRM programs
  • Ability to work in a fast paced environment while multi-tasking and keeping a positive attitude.  Effectively think outside of the box to improve processes and procedures.




Home

Newman-Johnson-King, Inc. & A H Justice Search Consultants • 862 S. Bay St. • Aransas Pass, TX 78336 • Phone: 361-758-2410
Copyright® 2010, Newman-Johnson-King, Inc. & AH Justice Search Consultants