"Lighting a Path to the Future"

Customer Service Represenative

Location: Toledo, OH
Job Type: Direct Hire
Salary: $45,000.00 - $55,000.00
Degree: Associate;
Date: 10/5/2017
Job ID: 02466000
Job Description
Summary
A Customer Experience Representative is an integral member of the Sales team. The Representative will interact with internal and external customers to ensure we are responsive to customer inquiries to drive a World Class overall experience for the customer. The representative is responsible for fostering a high energy, outcome oriented,technically competent,customer centric culture and the benchmark for excellence in service delivery within the company and
the industry.

Essential Duties and Responsibilities include the following.
(Other duties may be assigned)
Qualifications & Requirements
* Provide timely and accurate information to incoming customer requests about various subjects
* Process customer quote requests and orders/changes according to established department
policies and procedures
* Investigate and provide timely feedback to the company and customers regarding service failures or customer concerns
* Partners with the sales team to meet and exceed customer’s service expectations
* Strong analytical skills and attention to detail and follow up
* The anticipated work week for this position is 45-50 hours
* Excellent interpersonal and written communication skills
* Able to display confidence, initiative and self regulate behavior for appropriateness in a business setting
* Able to manage stressful situations without outbursts, conflict or negatively impacting coworkers and team members
* Able to plan and organize effectively and meet deadlines on time


Education and/or Experience
* High school diploma or equivalent is required, and
* Two years’ experience in a manufacturing environment involving Customer Service or Logistics responsibilities
* A Bachelor’s degree in Business, Operations or other related field is preferred
* An equivalent amount of education, training and experience
 




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Newman-Johnson-King, Inc. & A H Justice Search Consultants • 862 S. Bay St. • Aransas Pass, TX 78336 • Phone: 361-758-2410
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